Frequently Asked Questions

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Please consult an attorney. You may be able to file a Doe subpoena in the State of Arizona. Our service address may be obtained from the Arizona Corporation Commission. We will comply with all valid subpoenas

The role of a consumer review site is not to determine the truthfulness of a review. We do not accept demand letters or determine the validity of the reviewed or reviewer’s statements. However, we want you to be heard. Please add a comment on your listing that clearly states your objection.

Communications Decency Act (the “CDA”) says “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.” 47 U.S.C. § 230. The courts have applied this statute consistently. “By its plain language, Section 230 creates a federal immunity to any cause of action that would make service providers liable for information originating with a third-party user of the service.” Zeran v. AOL, 129 F.3d 327, 330 (4th Cir. 1997).

As stated in our site policy, the ratings, reviews, and comments are written by our users, not by our company. We are not the “publisher or speaker” of the ratings, reviews and comments.

ASLGrades is a member of the Rating and Review Professional Association. The RaRPA web site is a good source for information about online rating services, and consumer rights.

There are many consumer review sites for professionals. Doctors and lawyers are held to a set of privacy laws that are much more restrictive than the Code of Professional Conduct. They are able to comment on reviews without violating the law or code of conduct. You may want to discuss the response with your professional licensing organization.

You may add a comment about the review in your listing. Be clear about your intent to rebut the review.

The best way to get satisfactory reviews is through great customer services and asking your clients to rate your services.

We do not remove consumer ratings without cause. ASLGrades is for deaf clients to report their experiences. They rate you every day in their conversations with other potential clients, whether you are on ASLGrades or not. If you think a review is against site policies, please email us and we will review it for you. If the review adheres to site guidelines, we will leave it. If you are convinced that you have been libeled by a reviewer, you may want to consider talking to an attorney about filing a Doe subpoena.

We do not need permission to publish a name and information about your services. Further, public records and public websites, freely available to the general population, are not private information.

Copyright and Intellectual Property law does not protect names, titles, slogans, or short phrases.

Check the US government copyright FAQ page

Search for your listing. Click “view” and copy the URL. You may paste this URL to your personal website or facebook.

ASLGrades.com would very much like to help promote your business. The first thing you can do is edit your directory listing. You may add images, text, descriptions, web links and contact information. You can even include a link to a Youtube video to introduce yourself and feature your skills.

The second thing you can do is encourage your clients to register at ASLGrades and add a review or comment to your listing. You may want to add ASLGrades to your business card, website, or create a leave-behind letter for your clients.

ASLGrades will be phasing in Google AdWords ™ in coming months. When that is in place, you may create advertisements that will be displayed on the ASLGrades web site.

We only remove directory listings for individuals and companies who stopped providing interpreter services. This is a consumer-rating site. Think about this as an opportunity to promote your services and get valuable feedback from deaf clients.

Listings for ratings are created by users. Users include interpreters, consumers, and others that have registered on ASLGrades.

The owner of the listing may post a comment with their listing to support, or rebut a rating or review.

A user or guest may only rate a directory listing one time.  The software system keeps track and blocks multiple ratings from the same user or guest.

ASLGrades is about sharing information. Interpreters can make the best of their directory listing by adding a description of services, images, web sites, and other great information. The idea is to tell you clients about yourself and your skills.

If you do not have a directory listing:

  • Login by clicking “login” on the menu. If you do not have an account click the “Register” button on the login page
  • Go to the directory page and click “Submit a Listing” button
  • Select a listing category and click “Continue”
  • Fill in the form for your listing information – communicate with your clients by adding useful descriptions, a website, or other information that your clients might like.
  • Select your region (USA) and state and enter the city
  • All required information has an * by it
  • Read and agree to terms and conditions click “Continue”
  • Add up to 2 images and click “Continue”
  • Your listing is now ready

If you want to Edit your listing.

  • Find your listing and click “Edit”
  • Follow the steps above.

If you have a listing but cannot edit it, you will need to click on “Claim Listing”

  • Click on “Claim Listing”
  • Provide your information.
  • Please provide enough identifying information to match you and your listing. A scanned business card is excellent.
  • Submit your “claim listing” request.
  • The Web Administrator will review your request and approve it or ask for more information
  • Once approved, edit your listing as described.

ASLGrades provides ASLInterpreterGrades.com (aka ASLGrades.com) is a service to ASL Interpreter consumers and providers. ASLGrades obtains public information from sources it believes are reliable. These sources include public records (state and regional), public directories, web sources (Google, Bing, other search utilities), and User-entered information. However, because of source errors, programming errors, and other factors, ASLGrades makes no representation expressed or implied of the accuracy of information. ASLGrades is not responsible or liable for errors, omissions, or use of this information. The blog postings, reviews and ratings are statements of opinion and not statements of fact. Users are solely responsible for determining of the information is suitable and reliable for making any decisions and for any use. Users should obtain additional information from other sources to make informed choices. Please read the complete terms of use, privacy and posting guidelines.

ASLGrades is not the “publisher or speaker” of user-generated content. Please see Communications Decency Act (the “CDA”)

Ratings are averaged across all ratings submitted. Each user of ASLGrades may submit one rating for each ASL interpreter.

F : One Star – I will not use again- The client felt that the interpreter was not prepared, did not have the skills, or lacked the experience for the interpreting session. The interpreter is not recommended to others.

D : Two Star – Below Average – The client felt the interpreter was OK in some areas, but the overall experience was bad. The interpreter may be recommended for limited interpreting sessions.

C : Three Star – Average – The interpreter was able to perform the interpreting session without big errors or misunderstandings and had good professional conduct. The interpreter is recommended for all jobs.

B : Four Star – Good – The interpreter performed well and had good skills, vocabulary and professionalism. The interpreter is highly recommended.

A : Five Star- Awesome – The interpreter was great in all ways. This interpreter is very highly recommended

ASLGrades will strictly enforce the Site Guidelines, Privacy Policy and Terms of Use  (see bottom of page). If you believe a comment violates these polices please send an email to aslgrades@gmail.com. Include the posting that you believe should be removed and cite the policy terms of use or guideline text that you believe prohibits this comment. ASLGrades will review your request and may remove, edit or allow the comment.

Removal of comments is at the sole discretion of ASLGrades.

The system does not let the same person, or computer make multiple ratings. If the rating has offensive statements in violation of the Site guidelines and policy, it would be removed. The rating author can delete or change it.

ASLGrades reserves the right to remove any comment that violates site policy and guidelines. By using this web site, you agree to the terms of use, Privacy Policy and Site Guidelines.

 

You may remove or change your own comment, if it was done while you were logged in. Login and use the remove, edit or delete buttons to remove your comment or rating.

If you posted anonymously, you cannot remove the comment or rating.

The purpose of this site is to provide deaf client ratings of ASL interpreter skills. These ratings will help deaf clients find the interpreter that is best for them. To do this, deaf clients must provide positive as well as negative feedback. You may also do peer rating, but be fair.

Please rate interpreters that are good as well as those who did not do so well.

It is up to the deaf community to help each other find the best interpreters for their needs.

No. We do not display any of your personal information in the rating. You must create an account and be accountable for your posting. Your account name will be next to each comment or review. All ratings and comments are anonymous whether you have an account, or not. The person you are rating, or the person whose post you comment on may reply to your rating or comment. Any inaccurate, rude, or inappropriate comments will be removed. You are accountable for your review. Please keep this in mind.

If you are the client of an ASL interpreter that is not listed, please send us the Interpreter’s Name (first and last), City, State, zip code (if known), and Certifications. You may do this by emailing the contact information at the bottom of the page.  You may also add a listing, but please be accurate in your spelling. Any new listing is reviewed before it is published.

Check here for instructions on adding a listing Creating a New Listing