We must first note that the response from the deaf consumer community has been uniformly positive. The deaf community has been looking for a way to express their service satisfaction in a way that is reasonable, sometimes anonymous, and intended to improve the services and recognize achievements. Many professional interpreters have noted that there are grievance processes in place. That is true in other industries as well. However, consumers want an independent means of expressing their service satisfaction. Healthcare, law, and contracting are examples with both official grievance processes and independent customer service ratings. Health providers and Lawyers manage to work with ratings and not violate confidentiality. Many providers want the feedback so that they can grow and improve. The deaf community also appreciated having a single site to search for resources of all sorts.
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